Configuring SFTP Storage for MCM File recording agent to write on to external server

Platform discussions
1

Since the release of MCM version 6.5.2, the SFTP storage option were introduced and we were trying to set this up. Basically we want to get the File recording agent in the MCM to write the recordings to an external server storage.
It started with setting up a SFTP profile in the MCM under Notification > Storage Servers and Notification Agents > File Agent. The external storage server is hosting FileZilla Server 1.9.4 and configured as a server listener to port 22 with “Explicit FTP over TLS” protocol settings.

When we record from the MCM using the SFTP agent profile, the progress bar will show up 0% and running.. then immediately stopped with “No input stream” message.

When we changed the recording agent to an FTP profile (using port 21) writing to the exact same external storage server, the recording can happen and the file is written to the designated path.

Am i missing out something here?

2

Hi Johnathan, thank you for using our community forum!
Please check the following:

  1. Is the result similar if you go to notification agents/file agents and click the “test” button?
  2. Confirm the port used for SFTP is open on both sides.
  3. go to system/system configuration/system information and confirm the SFTP is not disabled.

If it still doesn’t work please open a ticket from the community home page.
Thanks
Nir

3

Thanks Nir.

  1. Yes the results is similar when I go to notification agents/file agent and click on the “test” button.
  2. No restriction to SFTP port 22 on both sides. The MCM and storage server is on the same network with no firewall in between.
  3. SFTP is already enabled on system/system configuration/system information.

Will raise a support ticket.

Thanks

Jonathan