Has anyone run into this issue before when scanning in H265 sources? The aspect ratio was correct on software v5.5.6 but as soon as i upgraded to v6.1.0, every video tile looks squished.
Hi Jason,
It seems that the issue you’re experiencing with the aspect ratio of H265 sources after upgrading from software version 5.5.6 to 6.1.0 might be related to known problems with aspect ratio handling in certain versions.
We’re currently on version 6.6.0, and it’s recommended to upgrade to the latest release to take advantage of recent fixes and enhancements. If you have an active subscription plan, you’re eligible for the upgrade and can also benefit from the latest feature set. You can review the release notes at the following link: TAG User Community.
Additionally, I recommend reaching out to your Technical Account Manager for further assistance and to ensure the upgrade path aligns with your deployment needs.